Shipping and Returns

Precision Commissioning (10-Day Lead Time)

White-Glove DDP Logistics

The "Price-Lock" Guarantee

Refunds on Custom Hardware

Every order undergoes a rigorous 10-day individual security commissioning process. We do not ship "off-the-shelf" hardware; each unit is stress-tested and programmed with a unique digital signature and private network encryption before leaving our facility.

We utilize a Delivered Duty Paid (DDP) model for all global shipping. This means AURAPRO handles 100% of import duties and customs paperwork, ensuring your package moves through international borders securely and reaches your door within 10–12 days after production.

The total at checkout is the only price you will ever pay. We guarantee zero hidden fees—no surprise taxes, customs hold-ups, or additional courier bills. We manage the complexity so you receive your secure communication tools without a logistical headache.

Because each device is uniquely encrypted and hardware-mapped to a specific user, refunds are processed for non-commissioned units or documented hardware defects. Once a device has been custom-programmed and shipped, it represents a bespoke security asset. Please contact support within 14 days of receipt for any refund eligibility inquiries.